Veco Launches AI Tools for Lettings Admin and Tenant Repairs

Property software provider Veco has released four artificial intelligence‑powered features within its Ask Veco assistant, aimed at automating administrative tasks for estate and letting agents across the UK.

The move reflects a broader shift in PropTech: AI investment is moving away from consumer‑facing gimmicks and toward back‑office tasks where compliance risk and time cost are highest.

Compliance Assistant
The Compliance Assistant extracts information from Gas Safety Certificates, Energy Performance Certificates, and Electrical Installation Condition Reports — including expiry dates and certificate numbers — then files documents against properties, sets renewal dates, and closes related works orders after agent approval.

That approval step is important. The tool does not decide whether a certificate is valid or whether a property is compliant — it reads the document, extracts the key data, and presents it for human confirmation. For agents managing hundreds of properties, the time saving on data entry is substantial, but the accountability for compliance remains with the agent.

Supplier Invoice Helper
The Supplier Invoice Helper processes invoices in multiple formats, checks for duplicates, and extracts VAT and nominal codes. For property management accounts, invoice processing is one of the most labour‑intensive administrative tasks. Automating the reading of the invoice and the coding of the expense reduces both the time spent and the risk of error in the management accounts.

Repair Assistant
The tenant‑facing Repair Assistant provides a self‑service channel for reporting maintenance issues, gathering photographs and additional details before creating a repair record with a summary and transcript. It can identify issues that may fall under tenant responsibility, such as replacing bulbs or fuses.

For agents and landlords, this reduces the volume of low‑grade repair reports that occupy staff time. It also creates a documented trail of what the tenant reported and when, which is valuable if a repair is later disputed.

Applicant Matching
The Applicant Matching feature scores prospective tenants against available properties using budget, bedroom requirements, location, and softer criteria such as pet policies. It does not make the decision — it surfaces candidates who fit the brief, leaving the agent to review.

CEO Richard Murray framed the design philosophy directly: “Agents don’t need AI to make decisions for them. They’re accountable for compliance and for their clients’ money, so they need AI that does the reading and the typing, then hands the decision back”.

Why this approach matters
The most credible PropTech adoption right now is not consumer‑facing gimmicks — it is back‑office automation that reduces compliance risk and frees staff for higher‑value work. Agents who adopt tools that keep a human in the approval loop are likely to see the fastest return, because the tools reduce cost without increasing liability.

The risk is that over‑automation without a review step can introduce errors at scale. A misread EPC expiry date or a duplicated invoice can create compliance exposure that is far more costly than the time saved. Agents evaluating AI tools should look for systems that are designed to pause at decision points, not systems that claim to remove the decision entirely.